The cultural change process in British Airways Essay

The cultural change process in British Airways - Essay ExampleThe project begins with the description of the type of change that was brought about in the organization highlighting on the different forces for change. The British Airways have recently embarked on a cultural change course of instruction with the focus of transforming the organization into angiotensin converting enzyme where innovation, customer focus, and growth would account for the major defining qualities of the organization. The organization has demonstrated immense inefficiency since 1979 arising out of its culture and history. Even though British Airways was to be controlled by the board, the bodies operated autonomously and were least integrated in practice. This was one of the major reasons why there were inefficiencies in operations which became a predominant backlog in the companys culture and organizational efficiencies. This called for a reorientation program for uplifting and reinforcing the operational c ulture through the removal of the ever increasing inefficiencies. The cultural change program was based on the following five main themesPerformance- Creation of a performance based cultureColleagues Engaging workers and employees in British Airways for transforming BA into a high performing workplace,Customers Focusing all the people in the organization to deliver consistent service to customersPartnerships The development and maintenance of world class partnerships with the cardinal internal and external stakeholders of the organization andOperational efficiency Driving for continuous improvement both for the short and the long term. (British Airways, A new change create mentally). Forces for Change in British AirwaysSuppliers The procurement team of the company has recorded and measured risks across the important suppliers. It has presently identified more than 25 amount of suppliers who, if they ceased to trade with, would lead to the creation of severe operational difficulti es. This called for the need to